Data Protection
For the purposes of data protection this policy refers to the 1998 Data Protection Act until 25th May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.
Melissa Webb Ltd is the data controller of the personal information we hold about you.
Whilst Melissa Webb Ltd will not pass on any information to other parties or bodies, with the exception of government bodies if requested, your details will be kept on record and added to our mailing list. By purchasing a product from our website, you are consenting to joining our data base. You can stop this at any point by informing us via e-mail that you no longer wish to be contacted with Melissa Webb Ltd news and offers.
Third Party websites, although Melissa Webb Ltd will not pass on any information to third parties, the website may have links to other websites - Melissa Webb Ltd cannot be held responsible for other websites data protection policies.
All changes to our privacy policy will be updated on the website and you can contact us at any
point via telephone or e-mail for more information.
Your details will be kept on record for as long as needed. These details are only accessible to authorised staff.
Destruction of personal information will be carried out by a secure method.
Information in our custody will be protected and safeguarded securely.
Privacy statement - you are required to read all terms and conditions every time you use Melissa Webb Ltd as these can be changed at any time and you will not be notified of each individual change to the privacy policy.
When signing up to Melissa Webb Ltd you will need to give us your personal identifiable information: Name, Address and telephone number. The delivery team will be passed on these details in order to ensure that your experience has no hitches. Each delivery team member signs a data protection form on arrival with Melissa Webb Ltd to ensure you are protected.
We could occasionally ask for additional information: for example: demographic, lifestyle, marketing or other questions this is purely done on a research basis and it is your choice as to whether you wish to provide us with the requested information.
What information do we collect?
When you purchase from us at www.melissawebb.com , we ask for and collect personal information such as your name, billing and delivery address, telephone number, email address, items ordered and payment details.
If you set up an online account with us, we will also store your password.
If you sign up to receive our email newsletter we will store your email address.
Melissa Webb Ltd may also collect information regarding your visit to www.melissawebb.com . This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit and any search terms used. This information may be collected even if you do not register an account with us.
How do we use your personal information?
We use this information to make your shopping experience as easy and enjoyable
as possible.
·
To process your order including delivery and payment.
Online account holders require an email address and password to access their account.
All payment card details entered when placing an order are stored by Stripe, and not Melissa Webb Ltd. The privacy information for Stripe can be found at www.stripe.com/gb/privacy
To send you special offers and promotions that may be of interest if you have consented for us to do so or we believe may be of interest to you. You may opt-out of receiving these messages at any time.
Any information we collect about customer’s browsing and buying habits is used for statistical analysis and to continuously improve Melissa Webb Ltd website and the products and services offered to our customers.
To assist in the detection and prevention of fraud.
Our Courier Service has selected access to your details for delivery purposes only.
The bit we cannot control…
Third party sites: Our blog may contain links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from. If you have registered with us, then your computer will store an identifying cookie which will save you time each time you revisit Melissa Webb Ltd by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. Please see our cookie policy for full details.
Do not track (DNT) is a feature offered by most browsers, with some newer browsers offering it as default. If enabled, it sends a signal to websites to request that your browsing isn't tracked. Tracking is used for a wide variety of reasons ranging from social or advertising networks measuring effectiveness or third-party analytical services such as Google Analytics to improve customer experience and provide statistical analysis.
At present there is not an industry-wide uniform standard that has been agreed and adopted to determine how DNT requests should be managed. As a result, Melissa Webb Ltd does not currently respond to DNT requests. We will continue to review our DNT process and other new technologies.